HMRC Come Top In ‘Phone Rage Charts’
HM Revenue & Customs has been named and shamed in the UK’s first ‘phone rage index’ as the organisation most likely to waste people’s time on the phone says The Telegraph.
One of people’s biggest bugbears when calling up a company is automated phone menus that force them to plough through dozens of options before reaching a human being. Many therefore seek out shortcuts that help them cheat the system.
More from The Telegraph here.