You CAN Email HMRC!
HMRC don’t like using email and don’t normally publish individual email address on their headed paper. But they can be emailed.
Why are HMRC so difficult about email?
Security might be something do do with it, but there’s also a tactical advantage for HMRC to get you talking on the phone.
Also, they know how worrying it can be to get a brown envelope on a Saturday morning; it’s two full days to sweat before you can get professional advice.
Emailing HMRC gives you more control and is a more efficient way of communicating. The digital trail also reduces the chance of documents getting lost.
Once you know the full name of the individual it’s straightforward to work out the email address: its normally email@example.com so Permanent Secretary for Tax, Jon Thompson, can be mailed as firstname.lastname@example.org.
You can get all the current directors’ names here.
Here is a list of HMRC people that may be useful. If you can add to it do let me know through the contact page.
Name: Edward Troup
Title: Executive Chairman, HMRC
Name: Gill Aitken
Title: General Counsel and Solicitor, HMRC
Name: Jim Harra
Director General Customer Strategy and Tax Design, HMRC