Over a third of callers to HMRC helplines are waiting 10 or more minutes for their call to be answered, according to the latest HMRC Contact Centres survey report. Overall, the median waiting [...]
This is why we do what we do: “In late 2011 I received a startling phone call at my place of work from HMRC, claiming that I owed them £17,000 in unpaid taxes. In something of a panic, I [...]
Guest post from Libby Purves, originally published in The Times. I once met a suavely senior Whitehall mandarin who had served briefly in the upper echelons of HM Revenue and Customs. He said [...]
The taxman has been censured for “unacceptably poor” management after an IT project spiralled out of control to cost the taxpayer more than £10 billion. HM Revenue & Customs showed a “lack of [...]
When you are the subject of a HMRC tax investigation you should be sent a five page ‘factsheet’ called General Information About Compliance Checks. This SHOULD be a road map of the [...]
Last month HMRC said they were getting some amazing results, despite staff cutbacks they were pulling in £24 billion in taxes – that is nearly £1bn higher than the target set by George [...]
A taxpayer has won an appeal against a careless inaccuracy penalty for omitting information about his employment income in his online tax return. His argument was that HMRC’s online filing [...]
The British economy is set to receive a £10 billion boost – on paper, at least – as the country revamps the way it calculates its GDP to include prostitution and illegal drugs in its official [...]
