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The government has vowed to improve services for people seeking tax advice after a survey found almost 30% of calls to two helplines were cut off. The consumer watchdog Which? found 29 out of 100 [...]

Over a third of callers to HMRC helplines are waiting 10 or more minutes for their call to be answered, according to the latest HMRC Contact Centres survey report. Overall, the median waiting [...]

HM Revenue & Customs has been named and shamed in the UK’s first ‘phone rage index’ as the organisation most likely to waste people’s time on the phone says The Telegraph. One of [...]