The National Audit Office (NAO) has published a damming report on HMRC that says staff cutbacks have lead to poor customer service. Between 2010-11 and 2014-15, HMRC cut staff in personal tax [...]
The government has vowed to improve services for people seeking tax advice after a survey found almost 30% of calls to two helplines were cut off. The consumer watchdog Which? found 29 out of 100 [...]
